IQPriority

IQPriority is the industry’s trusted claim monitoring system

IQPriority is the industry’s first comprehensive claim monitoring and alerting system. IQPriority reviews all data, documents and correspondence associated with a claim continouslyeach day, and alerts claim adjusters and managers to significant unrecognized severity and impending legallitigation risk. This enables adjusters to spend their time most impactfully, driving claims to successful, expected, and timely resolutions. IQPriority serves leading carriers in General Liability, Commercial Auto, Workers Compensation, and Disability lines of business.

Core Business Value:

Live Monitoring for Lurker Claims

Ensure your claims staff never get behind a claim and unrecognized severity never sinks performance

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Automated Adjuster Assignment and ‘Fast Track’

Automatically assign the ideal adjuster, based on experience, workload and claim trajectory

Inventory X-Ray For Managers and Executives

Scan your entire open book of claims at any point, using the power of EvolutionIQ to understand every risk, on every claim

Standardize Expert-Level Claim Handling

Claim summarization allows adjusters to get up to speed quickly and take action on claims with Explainable AI that makes predictions and risk factors clear

Casualty Carriers Lurker Claims are 12% of a typical carrier’s inventory, but will drive 70% of their adverse development. Defined by their large unrecognized severity, these claims represent the largest opportunity to impact losses and control cost through more targeted and proactive claims management early in the claim lifecycle.

IQPriority extracts insight from all available data on each claim as it evolves, offering continuous predictive insight on key risk factors from day 1 to closure. Skilled adjusters and managers use IQPriority’s to ensure they never miss a Lurker claim, and their valuable time spent collecting information, negotiating and settling claims is spent on the most impactable claims in the inventory.

Disability Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL. Handling expense falls dramatically, as does overall claim duration and total claim costs while customer service is increased with fewer transfers between examiners.

IQPriority segments incoming claims by working group, customized to each carrier’s existing or desired processes, with industry leading accuracy. As claims progress, IQPriority continuously scans the entire claim file, and alerts examiners to unexpected changes in claim trajectory and alerts management of escalations in claim severity.

Expense Containment via automated & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

Workers Compensation Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL and to guide handlers working high severity claims with significant litigation risk.

Adjusters and managers are alerted to high risk claims, high attorney involvement likelihoods, and material changes to expected claim costs.
Handling expense falls dramatically, as do total claim costs while customer service is increased with fewer transfers between examiners.

Expense Containment via automated assignment & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

Results at Top Carriers:

IQPriority Outperformed Senior Claims Professionals on Severity Recognition in Repeated Blind Trials
2 in 3 Lurker Claims Alerted to Claims Teams and Managers for Prioritized Impact
IQPriority recognized claim severity on average 400 days before claim staff, enabling early action

Application Features