IQPriority

IQPriority is the industry’s most advanced claim guidance system.

From FNOL, claims are routed to available adjusters most suited for their specific complexities. Claim severity and litigation propensity are analyzed daily and heads-up guidance is delivered to adjusters to enable timely, efficient, and cost-optimal claim closures. IQPriority serves leading carriers in General Liability, Workers Compensation and Disability lines of business.

Operational Business Value

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Automated Adjuster Assignment and ‘Fast Track’

Drive lower expense ratio and more efficient claim handling.

Avoid Litigation

IQPriority’s litigation propensity analytics reduce loss costs.

Active-Claim Adjuster Dashboards

Detail severity factors to assist in consistent, optimal and transparent handling.

Manager Dashboards

Enable constant awareness of at-risk claims, regardless of stage.

General Liability Carriers use IQPriority to drive optimal handling throughout their book, ensuring lower claim costs by prioritizing their adjuster staff with advanced predictive claim analytics.

IQPriority deciphers the eventual severity and complexity of claims at FNOL, automatically assigning them to the optimal adjuster based on adjuster track record with similar claims, current workload and policy level restrictions.

Adjuster actions are guided with the Adjuster Dashboard, deploying predictive insights such as litigation propensity & discrete time-based claim cost inflection points. Armed with advance knowledge of the claim, adjusters drive towards optimal outcomes.

Loss Cost Containment via targeted adjuster assignment and on-claim strategy.

Disability Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL. Handling expense falls dramatically, as does overall claim duration and total claim costs while customer service is increased with fewer transfers between examiners.

IQPriority segments incoming claims by working group, customized to each carrier’s existing or desired processes, with industry leading accuracy. As claims progress, IQPriority continuously scans the entire claim file, and alerts examiners to unexpected changes in claim trajectory and alerts management of escalations in claim severity.

Expense Containment via automated & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

Workers Compensation Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL and to guide handlers working high severity claims with significant litigation risk.

Adjusters and managers are alerted to high risk claims, high attorney involvement likelihoods, and material changes to expected claim costs.
Handling expense falls dramatically, as do total claim costs while customer service is increased with fewer transfers between examiners.

Expense Containment via automated assignment & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

General Liability Carriers use IQPriority to drive optimal handling throughout their book, ensuring lower claim costs by prioritizing their adjuster staff with advanced predictive claim analytics.

IQPriority deciphers the eventual severity and complexity of claims at FNOL, automatically assigning them to the optimal adjuster based on adjuster track record with similar claims, current workload and policy level restrictions.

Adjuster actions are guided with the Adjuster Dashboard, deploying predictive insights such as litigation propensity & discrete time-based claim cost inflection points. Armed with advance knowledge of the claim, adjusters drive towards optimal outcomes.

Loss Cost Containment via targeted adjuster assignment and on-claim strategy.

Disability Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL. Handling expense falls dramatically, as does overall claim duration and total claim costs while customer service is increased with fewer transfers between examiners.

IQPriority segments incoming claims by working group, customized to each carrier’s existing or desired processes, with industry leading accuracy. As claims progress, IQPriority continuously scans the entire claim file, and alerts examiners to unexpected changes in claim trajectory and alerts management of escalations in claim severity.

Expense Containment via automated & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

Workers Compensation Carriers use IQPriority to ensure the right claim goes to the right examiner, at FNOL and to guide handlers working high severity claims with significant litigation risk.

Adjusters and managers are alerted to high risk claims, high attorney involvement likelihoods, and material changes to expected claim costs.
Handling expense falls dramatically, as do total claim costs while customer service is increased with fewer transfers between examiners.

Expense Containment via automated assignment & precise fast-track

Loss Cost Containment via FNOL intervention & attention on severe claims

Results at Top Carriers:

Automated FNOL claim segmentation
80% of eventual attorney-involved claims identified within 15 days of FNOL
Better Claimant Experience via faster claim resolution & response

Application Features

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