Typical client interactions include:
- A rapid feedback loop with a client’s senior leadership team, managers and claim examiners and adjusters to ensure in-depth data analysis translates into action
- Advanced examiner and adjuster onboarding and regular follow-on training as a client’s utilization of EIQ software grows
- Strategic guidance to enable positive transformations across the claim organization
- Product upgrades and enhancements
- Development of customized dashboard options for distinct client workflows and metrics
- Extensive 2-way communication with claims team leadership to document the software’s ROI and to continually calibrate the claims recommendations generated so that they align with a carrier’s evolving claims resolution goals.
“The key is partnering human beings with AI, so claims teams spend less time with documents and more time helping people,” adds Kipp. “To accomplish all of this, we have to maintain full situational awareness of each client’s unique business characteristics – and intimately understand how to achieve claim organization objectives through a critical synthesis of client data, our claims guidance platform, and claim expertise.”
The appointment comes as EvolutionIQ celebrates record growth in its third year in business with 7 of the top 15 leading Disability Carriers and Third Party Administrators as clients. Typical deployments deliver a 7x to 10x return on investment in as little as one year. As Head of Customer Strategy, Kipp will be instrumental in the continued expansion of EvolutionIQ’s SaaS (Software as a Service) platform across Disability, Property & Casualty, and Workers Compensation lines of business.
“We have the insurance industry’s leading claims AI technical team as well as in-house insurance experts with more than 100 years of combined industry experience,” said Tomas Vykruta, Co-Founder and Chief Executive Officer, EvolutionIQ. “It’s in our Client Strategy team where those two sides of the coin – advanced tech and insurance acumen – merge so that the team becomes equally expert at both. The Client Strategy team understands a client’s claims as well as the carrier does – and it understands the technology as well as our machine learning experts do. The result is a snowball effect of better claims outcomes.”
