By Jason Kapler
September 15, 2023
EvolutionIQ returned to the expo hall as an event sponsor to feature client work in Disability and P&C. We also solicited feedback from industry professionals on the precision claim adjustment framework we’ve been developing with customers. After three days of workshops, networking and elevator pitches, some themes began to emerge that we’re tracking as emerging trends. We compiled the conversation themes into a list of takeaways that all claims professionals can utilize as they make decisions to shape the future of their organizations.
Claims executives are being asked to do more than ever and they’re seeking software partners to help them meet the moment. In general, the professionals EvolutionIQ encountered at the conference were focused on optimizing claims to deliver efficiency and build capacity for their teams to tackle complex claims. Many are asking how can predictive analytics help improve claims quality and customer satisfaction,
Insurance professionals were clear: They want to remove unnecessary work on no-pay or transactional claims,, and they want to know what resources to put against their most complex claims.
InsureTech Connect brought together executives, entrepreneurs, and investors committed to reshaping the future of the insurance industry. For many, the future is now as the pandemic has strained team capacities, shuffled priorities and impacted operating budgets, clearing the path for new approaches and applications of software in claims . A clear trend at the conference were companies moving to a risk-based process that prioritizes the claims examiners should focus on. This new approach asks artificial intelligence to surface claims where adjusters can make a difference. By using automation to guide human intervention, companies can surface new claims to re-develop and deliver better outcomes.
Go deeper → Learn how EvolutionIQ’s achieved a 4x increase in resolutions with Reliance Standard by shifting from an interval to risk-based approach when prioritizing claims.
See more → Visit the EvolutionIQ booth in pictures
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