Prudential partners with EvolutionIQ to help more people recover and return to work

AI-powered claims guidance platform blends human touch with advanced technology for more meaningful customer impact

Newark, N.J., Sept. 15 2023 – Prudential Financial, Inc. (NYSE: PRU) today announced a new strategic partnership with EvolutionIQ, a technology company with an artificial intelligence (AI)-driven platform that will enhance Prudential’s disability claims ecosystem.

With AI playing an increasingly crucial role in businesses today, the integration of this platform into Prudential’s claims process augments the important work of the company’s disability claims examiners. EvolutionIQ uses proprietary, next-generation machine learning to provide specialized insights. 

EvolutionIQ’s rich, data-driven guidance will allow Prudential’s examiners to manage each short- and long-term disability claim to its optimal outcome, by enabling examiners to focus on claims where their expertise is most required.  This will help examiners expedite the claims process and eliminate manual work to spend more time helping disability claimants put their lives back on the recovery track faster. 

“Our partnership with EvolutionIQ drives greater and more meaningful customer impact by blending human touch with advanced technology,” said Carolynn Smith, head of Group Insurance Operations for Prudential. “Both companies are united by our sense of shared purpose, which makes this partnership even more exciting because it allows us to capitalize on the potential to deliver additional value across our entire business system.”

The partnership follows Prudential’s initial deployment and extensive evaluation of EvolutionIQ’s platform and implementation services. It includes a multi-year license agreement to all of EvolutionIQ’s Group Disability products.

“We’re excited to be a central part of Prudential’s claims excellence strategy,” said Michael Saltzman, co-Founder and co-CEO of EvolutionIQ. “Joining forces with Prudential is a win-win for both companies and we’re thrilled to be partnering with a market leader in improving the claim experience to get more sick and injured people back to work sooner.” 

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About Prudential

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with more than $1.4 trillion in assets under management as of June 30, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for nearly 150 years. For more information, please visit

Prudential Group Insurance manufactures and distributes a full range of group life, long-term and short-term disability and corporate and trust-owned life insurance in the U.S. to institutional clients primarily for use within employee and membership benefit plans. The business also sells critical illness, accidental death and dismemberment and other ancillary coverages. In addition, the business provides plan administrative services in connection with its insurance coverages, and administrative services for employee paid and unpaid leave, including FMLA, ADA, and PFL.

About EvolutionIQ
EvolutionIQ pioneered Claims Guidance in 2019.  Its explainable AI guides insurance claims professionals to their highest potential impact claims, improving the claimant experience and delivering better claim outcomes to claimants, carriers, and their customers. EvolutionIQ serves the Group Disability, Individual Disability and Workers’ Compensation markets worldwide. EvolutionIQ’s AI native products have been adopted by 70% of the Top 15 US Disability carriers and a growing list of Workers’ Compensation carriers.  The New York based company employs 115 staff across the United States, Europe, and Australia. For more information, visit and follow the company on LinkedIn.

Media Contacts
Prudential Financial
Marisa Amador

Jason Kapler
Vice President of Marketing
(917) 740-5608


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This press release was posted on Businesswire by Prudential Financial.

About EvolutionIQ

EvolutionIQ has become one of the insurance industry’s fastest-adopted software applications by linking institutional experience with professional operators to drive better handling outcomes. EvolutionIQ allows organizations to combine the predictive power of historical claims analysis with unstructured claimant data and third party information to automatically identify high-opportunity claims, and cases likely to be referred to adjusters. Insurers choose EvolutionIQ to increase their profitability and control over complex lines of business by integrating decision intelligence into every step of the claims handling process. For more information, visit and follow the company on LinkedIn.
Press contact information:
Jason Kapler
(917) 740-5608
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